Facebook Messenger Voice and Video call not working
It doesn’t matter if you use the Facebook Messenger Desktop version or web version, our solutions will rectify the issue in either of the two cases. These are the things you can do to fix Facebook Messenger Voice and Video call not working on Windows. Let us talk about them in detail.
1] Restart your devices
Sometimes, restarting alone can fix the issue. However, there are a few things that you need to do to resolve the issue efficiently. First of all, close your Facebook messenger application, or if you are on the browser, close the tab and then close the browser. Now, open Facebook messenger and see if the issue is fixed. If the issue persists, restart your computer and your router to see if the issue is resolved.
2] Configure the Privacy Settings
As you install Facebook Messenger on your computer, the privacy settings should automatically be altered in order to allow video and voice calling. However, more often than not, it has been reported that Windows fails to alter the settings. So, we are going to configure the Privacy settings and give the app in question permission to access your camera and microphone. Follow the given steps to allow Facebook Messenger to access your Camera. Use the given steps to allow Facebook Messenger to access your Microphone. Note: If you are using a browser instead of the Facebook Messenger desktop app, grant it permission to access both the Microphone and Camera.
3] Unblock Messenger
If you have accidentally blocked Messenger from accessing your camera and microphone in your browser then you have to unblock it to resolve the issue. Every browser has a different procedure, but all of them have a Setting and search box in them. So, open the browser and go to its Settings. Search “Camera” and unblock Facebook Messenger. Then do the same for “Microphone”. Hopefully, this will fix the issue for you.
4] Check your Browser
Unfortunately, Facebook Messenger Video Calling is not supported by all the browsers. The following are the only browser, at the moment, that can be used to make a video call.
Google ChromeOperaMicrosoft Edge
So, if you are using some other browser, either download the desktop app or switch to one of these three browsers.
How do I fix Facebook Messenger not working on my computer?
One of the most common reasons why Messenger may fail to work on your computer is if it is down. So, you need to use an online website monitor and see if the site is down. If the site is not down then try clearing your browser’s cache or reinstalling the Facebook Messenger app and see if it fixes the issue.
